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Investigate

AI-assisted investigation of call transcripts to inspect anomalies in metrics.

Investigate

AI investigate any anomalies around chosen metrics and time range.

Investigation Summary

Result

Call Log

When	Sentiment	Phone	Status	Handle Time
Today · 4:12 PM C-1408	Happy	(555) 019-8811	resolved	6m 36s
Summary Recording Customer asked about adjusting their monthly plan and confirming the prorated charge. Agent confirmed the new rate and sent a follow-up receipt. 00:00 6m 36s
Today · 3:48 PM C-1407	Neutral	(555) 011-2214	resolved	3m 34s
Summary Recording Customer asked about adjusting their monthly plan and confirming the prorated charge. Agent confirmed the new rate and sent a follow-up receipt. 00:00 3m 34s
Today · 3:20 PM C-1406	Happy	(555) 013-0098	resolved	4m 47s
Summary Recording Customer asked about adjusting their monthly plan and confirming the prorated charge. Agent confirmed the new rate and sent a follow-up receipt. 00:00 4m 47s
Today · 2:58 PM C-1405	Unhappy	(555) 017-7721	escalated	8m 42s
Summary Recording Customer asked about adjusting their monthly plan and confirming the prorated charge. Agent confirmed the new rate and sent a follow-up receipt. 00:00 8m 42s
Today · 2:33 PM C-1404	Neutral	(555) 016-6640	abandoned	48s
Summary Recording Customer asked about adjusting their monthly plan and confirming the prorated charge. Agent confirmed the new rate and sent a follow-up receipt. 00:00 48s
Today · 1:55 PM C-1403	Happy	(555) 015-4328	resolved	5m 5s
Summary Recording Customer asked about adjusting their monthly plan and confirming the prorated charge. Agent confirmed the new rate and sent a follow-up receipt. 00:00 5m 5s
Today · 1:13 PM C-1402	Neutral	(555) 010-7733	resolved	3m 4s
Summary Recording Customer asked about adjusting their monthly plan and confirming the prorated charge. Agent confirmed the new rate and sent a follow-up receipt. 00:00 3m 4s
Today · 12:36 PM C-1401	Unhappy	(555) 018-4409	escalated	10m 12s
Summary Recording Customer asked about adjusting their monthly plan and confirming the prorated charge. Agent confirmed the new rate and sent a follow-up receipt. 00:00 10m 12s
Today · 12:02 PM C-1400	Happy	(555) 014-2266	resolved	4m 18s
Summary Recording Customer asked about adjusting their monthly plan and confirming the prorated charge. Agent confirmed the new rate and sent a follow-up receipt. 00:00 4m 18s
Today · 11:40 AM C-1399	Neutral	(555) 019-4455	abandoned	1m 31s
Summary Recording Customer asked about adjusting their monthly plan and confirming the prorated charge. Agent confirmed the new rate and sent a follow-up receipt. 00:00 1m 31s
Today · 10:58 AM C-1398	Happy	(555) 017-7712	resolved	5m 32s
Summary Recording Customer asked about adjusting their monthly plan and confirming the prorated charge. Agent confirmed the new rate and sent a follow-up receipt. 00:00 5m 32s
Today · 10:15 AM C-1397	Unhappy	(555) 018-3400	escalated	8m 5s
Summary Recording Customer asked about adjusting their monthly plan and confirming the prorated charge. Agent confirmed the new rate and sent a follow-up receipt. 00:00 8m 5s
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