(Very) Limited Preview. Contact us for a personalized demo.

CX Dashboard

Note

Dashboard looks best on bigger screens.

Compare Agents

Human agent leaderboards and AI agents performance comparisons.

Human Agent Overview

Compare agent performance across key metrics.

Agent	Avg Handle Time	Avg Sentiment	Calls Handled	% Resolved	Handle Time WoW Change
Emma R.	11.8 min	82	418	91%	+4%
Liam J.	15.6 min	67	392	84%	-6%
Olivia P.	12.9 min	78	447	89%	+3%
Noah C.	13.7 min	74	365	87%	+1%
Sophia B.	14.4 min	71	334	86%	-2%

Topic Leaderboards

Account Access

Total calls · 380

Ranked by handle time, sentiment, calls handled.

Rank	Agent	Avg Handle Time	Avg Sentiment	Calls	Review calls
01	Olivia P.	9.7 min	83	94	>
02	Emma R.	10.8 min	84	86	>
03	Noah C.	12.1 min	76	78	>
04	Sophia B.	13.0 min	72	60	>
05	Liam J.	14.5 min	66	62	>
...

Payment Issue

Total calls · 345

Ranked by handle time, sentiment, calls handled.

Rank	Agent	Avg Handle Time	Avg Sentiment	Calls	Review calls
01	Noah C.	10.8 min	77	72	>
02	Emma R.	11.9 min	81	70	>
03	Olivia P.	12.3 min	78	79	>
04	Sophia B.	13.6 min	70	58	>
05	Liam J.	15.8 min	63	66	>
...

Device Setup

Total calls · 263

Ranked by handle time, sentiment, calls handled.

Rank	Agent	Avg Handle Time	Avg Sentiment	Calls	Review calls
01	Emma R.	9.9 min	85	60	>
02	Olivia P.	11.2 min	80	66	>
03	Noah C.	12.5 min	75	51	>
04	Sophia B.	13.2 min	72	42	>
05	Liam J.	14.6 min	66	44	>
...

Shipping Delay

Total calls · 246

Ranked by handle time, sentiment, calls handled.

Rank	Agent	Avg Handle Time	Avg Sentiment	Calls	Review calls
01	Sophia B.	11.6 min	74	54	>
02	Emma R.	12.5 min	80	45	>
03	Olivia P.	12.9 min	77	50	>
04	Noah C.	13.7 min	71	42	>
05	Liam J.	16.2 min	62	55	>
...

...

View Agent Profile

Select an agent to open their performance profile.

Agent

expand_more

Performance Snapshot

Avg Handle Time

11.8 min

Team Avg 13.7 min

Calls Handled

418

Team Avg 391

% Resolved

91%

Team Avg 87.4%

Avg Sentiment

Team Avg 74.4

Handle Time Trend

Calls Handled Trend

Sentiment Trend

Topic Deviations vs Team

Topic	Agent Avg	Team Avg	% Deviation
Account Access	10.8 min	11.7 min	-8%
Payment Issue	11.9 min	12.7 min	-6%
Device Setup	9.9 min	11.8 min	-16%
Shipping Delay	12.5 min	11.8 min	+6%
Other	11.3 min	12.0 min	-6%

Performance Snapshot

Avg Handle Time

15.6 min

Team Avg 13.7 min

Calls Handled

392

Team Avg 391

% Resolved

84%

Team Avg 87.4%

Avg Sentiment

Team Avg 74.4

Handle Time Trend

Calls Handled Trend

Sentiment Trend

Topic Deviations vs Team

Topic	Agent Avg	Team Avg	% Deviation
Account Access	14.5 min	11.7 min	+24%
Payment Issue	15.8 min	12.7 min	+24%
Device Setup	14.6 min	11.8 min	+24%
Shipping Delay	16.2 min	11.8 min	+37%
Other	15.3 min	12.0 min	+27%

Performance Snapshot

Avg Handle Time

12.9 min

Team Avg 13.7 min

Calls Handled

447

Team Avg 391

% Resolved

89%

Team Avg 87.4%

Avg Sentiment

Team Avg 74.4

Handle Time Trend

Calls Handled Trend

Sentiment Trend

Topic Deviations vs Team

Topic	Agent Avg	Team Avg	% Deviation
Account Access	9.7 min	11.7 min	-17%
Payment Issue	12.3 min	12.7 min	-3%
Device Setup	11.2 min	11.8 min	-5%
Shipping Delay	12.9 min	11.8 min	+9%
Other	11.5 min	12.0 min	-4%

Performance Snapshot

Avg Handle Time

13.7 min

Team Avg 13.7 min

Calls Handled

365

Team Avg 391

% Resolved

87%

Team Avg 87.4%

Avg Sentiment

Team Avg 74.4

Handle Time Trend

Calls Handled Trend

Sentiment Trend

Topic Deviations vs Team

Topic	Agent Avg	Team Avg	% Deviation
Account Access	12.1 min	11.7 min	+3%
Payment Issue	10.8 min	12.7 min	-15%
Device Setup	12.5 min	11.8 min	+6%
Shipping Delay	13.7 min	11.8 min	+16%
Other	12.3 min	12.0 min	+2%

Performance Snapshot

Avg Handle Time

14.4 min

Team Avg 13.7 min

Calls Handled

334

Team Avg 391

% Resolved

86%

Team Avg 87.4%

Avg Sentiment

Team Avg 74.4

Handle Time Trend

Calls Handled Trend

Sentiment Trend

Topic Deviations vs Team

Topic	Agent Avg	Team Avg	% Deviation
Account Access	13.0 min	11.7 min	+11%
Payment Issue	13.6 min	12.7 min	+7%
Device Setup	13.2 min	11.8 min	+12%
Shipping Delay	11.6 min	11.8 min	-2%
Other	12.8 min	12.0 min	+7%