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Compare Agents
Human Agent Leaderboards and AI Agents Performance Comparisons.
Connected to Your AI Contact Center
Average Handle Time
Daily handle time trends for each AI agent.
- Agent "Charolette" 0.1.a
- 15m 4s
- +6% vs prior
- Agent "Chatty Cathy" 0.1.b
- 12m 40s
- -3% vs prior
Sales Success Rate
Share of calls converted to a completed booking.
- Agent "Charolette" 0.1.a
- 11.4%
- +2% vs prior
- Agent "Chatty Cathy" 0.1.b
- 10.6%
- +3% vs prior
Average Sentiment
Daily sentiment score trends across both agents.
- Agent "Charolette" 0.1.a
- 78/100
- +1% vs prior
- Agent "Chatty Cathy" 0.1.b
- 74/100
- -1% vs prior
Escalation Rate
Share of calls routed to a human agent.
- Agent "Charolette" 0.1.a
- 11.8%
- +3% vs prior
- Agent "Chatty Cathy" 0.1.b
- 9.9%
- -2% vs prior
Agent "Charolette" 0.1.a
Calls Attempted
10,120
+4.0% vs prior
Abandoned
680
+5.0% vs prior
Escalations
1,120
+7.0% vs prior
Total Minutes
128,000
+2.0% vs prior
Sentiment
Caller sentiment distribution for this agent.
64% positive
23% neutral
13% negative
Sales Objections
Common booking blockers flagged in calls.
This week
1,171
Trend vs prior
+3.0% vs prior
Top Objections
-
Price too high 302
-
Need to compare programs 255
-
Time commitment concerns 224
-
Financing not approved 198
-
Waiting on employer approval 166
Agent "Chatty Cathy" 0.1.b
Calls Attempted
9,840
-3.0% vs prior
Abandoned
600
+2.0% vs prior
Escalations
980
-4.0% vs prior
Total Minutes
110,000
-1.0% vs prior
Sentiment
Caller sentiment distribution for this agent.
68% positive
21% neutral
11% negative
Sales Objections
Common booking blockers flagged in calls.
This week
1,058
Trend vs prior
-1.0% vs prior
Top Objections
-
Price too high 276
-
Need to compare programs 236
-
Time commitment concerns 205
-
Financing not approved 182
-
Waiting on employer approval 149
Escalation Reasons
Escalation drivers for this agent.
Escalation Reasons
Escalation drivers for this agent.
Handle Time by Topic
Grouped topics from both agents for side-by-side evaluation.
| Topic | Agent "Charolette" 0.1.a | Agent "Chatty Cathy" 0.1.b |
|---|---|---|
| Eligibility & prerequisites |
14.6 min
Escalation
24%
|
13.1 min
Escalation
20%
|
| Financing options |
16.2 min
Escalation
29%
|
14.4 min
Escalation
26%
|
| Program fit assessment |
12.1 min
Escalation
18%
|
11.0 min
Escalation
14%
|
| Cohort dates & schedule |
9.8 min
Escalation
11%
|
8.6 min
Escalation
8%
|
| Admissions & portfolio review |
10.4 min
Escalation
13%
|
9.7 min
Escalation
10%
|