(Very) Limited Preview. Contact us for a personalized demo.

CX Dashboard

Note

Dashboard looks best on bigger screens.

Track Conversations

See how your AI responds to questions, track the effect of your prompt changes.

Search relevant calls to track how your agent responds to topics and questions.

Results

122

Avg handle time

15:08

Avg sentiment

resolved

escalated

abandoned

When	Sentiment	Phone	Status	Handle Time
Today · 2:14 PM TRACK-2098	Unhappy	(555) 011-2214	escalated	14:52
Summary Recording Customer asked about adjusting their monthly plan and confirming the prorated charge. Agent confirmed the new rate and sent a follow-up receipt. 00:00 14:52
Today · 4:45 PM TRACK-2101	Neutral	(555) 012-4845	escalated	16:05
Summary Recording Customer asked about adjusting their monthly plan and confirming the prorated charge. Agent confirmed the new rate and sent a follow-up receipt. 00:00 16:05
Yesterday · 9:18 AM TRACK-2106	Neutral	(555) 013-9180	escalated	13:48
Summary Recording Customer asked about adjusting their monthly plan and confirming the prorated charge. Agent confirmed the new rate and sent a follow-up receipt. 00:00 13:48
Yesterday · 11:32 AM TRACK-2112	Unhappy	(555) 014-1132	escalated	15:22
Summary Recording Customer asked about adjusting their monthly plan and confirming the prorated charge. Agent confirmed the new rate and sent a follow-up receipt. 00:00 15:22
Aug 9 · 10:06 AM TRACK-2118	Unhappy	(555) 015-1006	abandoned	09:15
Summary Recording Customer asked about adjusting their monthly plan and confirming the prorated charge. Agent confirmed the new rate and sent a follow-up receipt. 00:00 09:15
Aug 9 · 2:57 PM TRACK-2121	Neutral	(555) 016-2957	resolved	14:05
Summary Recording Customer asked about adjusting their monthly plan and confirming the prorated charge. Agent confirmed the new rate and sent a follow-up receipt. 00:00 14:05
...