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Topic Outcome Call Status Min Duration Max Duration Intent

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Matching Calls

122 results

When	Intent	Caller	Status	Handle Time
Aug 7 · 2:14 PM CL-2098	Billing Issue billing refund	Maria P. (555) 014-3320	Successful	06:24
Summary Conversation Asked about outage credits on premium plan. user Asked about outage credits on premium plan. agent Lorem ipsum dolor sit amet, consectetur adipiscing elit. I can help with that now. user Sed do eiusmod tempor incididunt ut labore. The main issue is still billing issue. agent Ut enim ad minim veniam, I checked the account and found the next best step. user Duis aute irure dolor in reprehenderit. Please send the confirmation after this call. agent Excepteur sint occaecat cupidatat non proident. I will send a summary and close the loop.
Aug 7 · 4:45 PM CL-2101	Refund Request refund outage	Devon G. (555) 019-7742	Needs Review	08:02
Summary Conversation Requested refund due to outage, cited competitor offer. user Requested refund due to outage, cited competitor offer. agent Lorem ipsum dolor sit amet, consectetur adipiscing elit. I can help with that now. user Sed do eiusmod tempor incididunt ut labore. The main issue is still refund request. agent Ut enim ad minim veniam, I checked the account and found the next best step. user Duis aute irure dolor in reprehenderit. Please send the confirmation after this call. agent Excepteur sint occaecat cupidatat non proident. I will send a summary and close the loop.
Aug 8 · 9:18 AM CL-2106	Service Outage outage seattle	Priya K. (555) 012-8091	Unsuccessful	05:51
Summary Conversation Reported call-center outage in Seattle region. user Reported call-center outage in Seattle region. agent Lorem ipsum dolor sit amet, consectetur adipiscing elit. I can help with that now. user Sed do eiusmod tempor incididunt ut labore. The main issue is still service outage. agent Ut enim ad minim veniam, I checked the account and found the next best step. user Duis aute irure dolor in reprehenderit. Please send the confirmation after this call. agent Excepteur sint occaecat cupidatat non proident. I will send a summary and close the loop.
Aug 8 · 11:32 AM CL-2112	Billing Issue invoice double charge	Miguel A. (555) 018-4507	Successful	09:15
Summary Conversation Disputed duplicate invoices and requested escalation. user Disputed duplicate invoices and requested escalation. agent Lorem ipsum dolor sit amet, consectetur adipiscing elit. I can help with that now. user Sed do eiusmod tempor incididunt ut labore. The main issue is still billing issue. agent Ut enim ad minim veniam, I checked the account and found the next best step. user Duis aute irure dolor in reprehenderit. Please send the confirmation after this call. agent Excepteur sint occaecat cupidatat non proident. I will send a summary and close the loop.
Aug 9 · 10:06 AM CL-2118	Account Unlock outage lock	Angela C. (555) 016-1184	Needs Review	07:42
Summary Conversation Mentioned outage caused repeated portal lockouts. user Mentioned outage caused repeated portal lockouts. agent Lorem ipsum dolor sit amet, consectetur adipiscing elit. I can help with that now. user Sed do eiusmod tempor incididunt ut labore. The main issue is still account unlock. agent Ut enim ad minim veniam, I checked the account and found the next best step. user Duis aute irure dolor in reprehenderit. Please send the confirmation after this call. agent Excepteur sint occaecat cupidatat non proident. I will send a summary and close the loop.
Aug 9 · 2:57 PM CL-2121	Billing Issue credit outage	Jordan R. (555) 013-9928	Unsuccessful	06:18
Summary Conversation Asked if outage credit applies automatically to invoices. user Asked if outage credit applies automatically to invoices. agent Lorem ipsum dolor sit amet, consectetur adipiscing elit. I can help with that now. user Sed do eiusmod tempor incididunt ut labore. The main issue is still billing issue. agent Ut enim ad minim veniam, I checked the account and found the next best step. user Duis aute irure dolor in reprehenderit. Please send the confirmation after this call. agent Excepteur sint occaecat cupidatat non proident. I will send a summary and close the loop.

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