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Call Log
Metrics about call volume, handle time, and more.
Call Volume
- Total Calls
- 500
- Avg / Day
- 71.4
- WoW Change
- 12%
Average Handle Time
- Avg Time
- 4m 37s
- WoW Change
- -3%
Call Distribution by Hour
Average Hourly distribution of call volume.
Peak Hour
4PM
Call Log
| When | Sentiment | Phone | Status | Handle Time | |
|---|---|---|---|---|---|
|
Today · 4:12 PM
C-1408
|
Happy | (555) 019-8811 | resolved | 6m 36s | |
|
Today · 3:48 PM
C-1407
|
Neutral | (555) 011-2214 | resolved | 3m 34s | |
|
Today · 3:20 PM
C-1406
|
Happy | (555) 013-0098 | resolved | 4m 47s | |
|
Today · 2:58 PM
C-1405
|
Unhappy | (555) 017-7721 | escalated | 8m 42s | |
|
Today · 2:33 PM
C-1404
|
Neutral | (555) 016-6640 | abandoned | 48s | |
|
Today · 1:55 PM
C-1403
|
Happy | (555) 015-4328 | resolved | 5m 5s | |
|
Today · 1:13 PM
C-1402
|
Neutral | (555) 010-7733 | resolved | 3m 4s | |
|
Today · 12:36 PM
C-1401
|
Unhappy | (555) 018-4409 | escalated | 10m 12s | |
|
Today · 12:02 PM
C-1400
|
Happy | (555) 014-2266 | resolved | 4m 18s | |
|
Today · 11:40 AM
C-1399
|
Neutral | (555) 019-4455 | abandoned | 1m 31s | |
|
Today · 10:58 AM
C-1398
|
Happy | (555) 017-7712 | resolved | 5m 32s | |
|
Today · 10:15 AM
C-1397
|
Unhappy | (555) 018-3400 | escalated | 8m 5s |